Nurse on Call

Nurse on Call

Thursday, 2nd January 2020

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week.

The phone service is for non-emergency health advice only

If you think your situation is an emergency, you should always call Triple Zero (000) or go to an emergency department at a hospital.

If you need an interpreter to speak with the nurse, let the nurse know once your call begins.
The National Relay Service is available to assist callers who are hearing or speech impaired


NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:

  • You or someone you’re caring for is feeling unwell
  • You are not sure if you should seek medical help
  • You’re away from home or situated a long way from medical help
  • You simply want advice or information about health services in your area.

What happens when I call for advice?

Step 1 – a registered nurse will answer your call and collect some basic details about you and the reason for your call.

Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to Triple Zero (000). Nurses do not diagnose and cannot provide a diagnosis.

Source: Ambulance Victoria